Refund policy


-Refunds/Returns Policy:

 

We accept returns on eligible items for a refund within 14 calendar days from the date you receive your order as evidenced by the courier's tracking information.

 

WOMEN CLOTHING ONLY ( WE ARE NO LONGER ACCEPTING RETURNS ON BABY ITEMS, WE APOLOGIZE FOR THE INCOVENIENCE)

  • Refunds or store credit will be issued within 7 days from the date we receive your return at one of our returns addresses.
  • You have 14 days from the date you receive your parcel to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.
  • We provide a refund to your original payment method for all eligible items.
  • Exchanges are provided through store credit for eligible items only.
  • We do not provide a returns label or pay for returns shipping.
  • We strictly do not accept returns or exchanges for the following items: (1) accessories, (2) baby clothing or bodysuits, (3) Final Sale items (Clearance Sale items included), (4) jewelry, (5) lingerie, (6) sleepwear, (7) swimwear, (8) homeware
  • Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, washed or altered in any way will be rejected.
  • Please contact us immediately if you receive a defective items. We will place a replacement order for all defective order items received.
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • We do not accept packages returned on a cash-on-delivery basis or packages requiring additional payment.
  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Val+Vi cannot be exchanged or refunded.
  • Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

  • All shipping charges and governmental taxes are non-refundable.
  • Shipping fees will not be refunded for undeliverable orders. We may charge additional fees to cover any costs incurred.
  • We offer store credit for the price difference between the purchase price and the sale price, if the order was placed 24 hours before the sale.
  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.


-Exchanges

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: valandvi@Yahoo.com
Didn’t find what you were looking for?
Contact us at Valandvi@yahoo.com