We accept returns on eligible items for a refund within 14 calendar days from the date you receive your order as evidenced by the courier's tracking information.
WOMEN CLOTHING ONLY ( WE ARE NO LONGER ACCEPTING RETURNS ON BABY ITEMS, WE APOLOGIZE FOR THE INCOVENIENCE)
- Refunds or store credit will be issued within 7 days from the date we receive your return at one of our returns addresses.
- You have 14 days from the date you receive your parcel to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.
- We provide a refund to your original payment method for all eligible items.
- Exchanges are provided through store credit for eligible items only.
- We do not provide a returns label or pay for returns shipping.
- We strictly do not accept returns or exchanges for the following items: (1) accessories, (2) baby clothing or bodysuits, (3) Final Sale items (Clearance Sale items included), (4) jewelry, (5) lingerie, (6) sleepwear, (7) swimwear, (8) homeware
- Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, washed or altered in any way will be rejected.
- Please contact us immediately if you receive a defective items. We will place a replacement order for all defective order items received.
- Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
- We do not accept packages returned on a cash-on-delivery basis or packages requiring additional payment.
- All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Val+Vi cannot be exchanged or refunded.
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Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
- All shipping charges and governmental taxes are non-refundable.
- Shipping fees will not be refunded for undeliverable orders. We may charge additional fees to cover any costs incurred.
- We offer store credit for the price difference between the purchase price and the sale price, if the order was placed 24 hours before the sale.
- Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
- The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.